Managing Anger and Stress to Stay Focused at Workplace

Course Objectives

• Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
• Understand what lifestyle elements you can change to reduce stress
• How to use environmental and physical relaxation techniques
• Understand anger dynamics
• Understand the myths of anger
• Know techniques in controlling anger
• See differences between objective and subjective language
• Know tips in identifying the problem
• Express a feeling or position using I-messages
• How to make a disagreement constructive
• Understand hot buttons and personal anger dynamics
• Understand the alter, avoid and accept response to anger

Target Audience

• Managers
• Assistant Managers
• Engineers
• Administrative Staff
• Sales Professionals
• Human Resources
• Sales Executives
• Anyone keen to Manage Anger and Stress

Methodology

Lecture, individual & group activity, feedback sessions, discussions, demonstration, business games, role plays.

Course Modules

Module 1: Understanding Stress

Module 2: Adjust, Avoid, Accept

Module 3: It’s All About You

Module 4: Environmental Relaxation Techniques

Module 5: Techniques to Relax Your Body

Module 6: The Nature of Anger

Module 7: Controlling Anger

Module 8: Separate the People from the Problem

Module 9: Working the Problem Together

Module 10: Dealing with Your Anger