Stress and Anger Management

Course Objectives

In this program, you will learn how to:

• Tackle the different types of stresses & anger in yourself and in people you meet

• Enhance your emotional strength and congruency

• Overcome situations and confrontations with stressed & angry people

• Handle angry customers and colleagues with professionalism

Target Audience

Open to all

Methodology

15% interactive lecture

70% participative activities

15% group discussions

Course Modules

Module 1 – Fundamentals of Stress & Anger Management

Module 2 – Steps in Enhancing your People management