8D Problem Solving

Course Objectives

This training provides participant with the basic concept of 8D problem solving. It will explain the process and techniques used in response to customer crisis or complaint.

With the increase in global competition, the 8D concept becomes more important in managing customer systematically. The methods shared will help participants to organize and manage the customer feedback system properly.

Understand the basic concept of 8D
Use the quality tools & techniques
Apply the 8D discipline process

Target Audience

Technicians, Supervisors, Engineers, Executives, Managers

Methodology

This program involves interactive lectures, case studies, small group activities, discussions, exercise, experiential learning, and presentations.

Course Modules

Module 1: 8D Introduction
Module 2: Tools & Techniques
Module 3: 8D Disciplines
Module 4: Summary

Get To Know The Trainer

Trainer Azman

4.5

Azman Ithnin is an experience Engineering Manager for a multinational corporation (MNC). He completed 5 years of military skill training while studying at the Royal Military College in Malaysia. From a humble background of a small village in Johor, he was always seen as a bright and straight A’s student since his tender years. He obtained multiple scholarships during his years of study since the age of 13 years old. He believes that knowledge is “power” to everything that we do.

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