Professional Writing Skills > Better Communication & Business Writing Skills That Works

Better Communication & Business Writing Skills That Works

Course Objectives

Upon completion of this program, the participants will be able to:

Identify common communication problems that may be holding them back.
Develop skills in asking questions.
Identify what their non-verbal messages are telling others.
Develop skills in listening actively and empathetically.
Review the different types of business writing
Learn how to write effectively to different receivers
Understand the importance of planning in business writing
Develop a smarter action plan to enhance personal skills

Target Audience

This program is suitable for junior-level staff, new executives and mid-management, and anyone else who wants to refresh their communication and writing skills.

Methodology

This stimulating program will maximize understanding and learning through power point slides, participants’ handbooks, small group exercises, role-plays, case studies suitable for the audience group and a smarter personal action plan.

Course Modules

Module 1 – Starting Off: Understanding Communication
Module 2 – The Basics: Commandments of Positive Relationships
Module 3 – Self-Awareness: Knowing Your Fears
Module 4 – Road Blocks: Identifying Communication Barriers
Module 5 – The Dance: Asking Questions and Listening For Answers
Module 6 – Body Language: Communicating Without Saying a Word
Module 7 – Self-Image: Understanding What Your 3as Say about You
Module 8 – Types Of Writing
Module 9 – Similarities and Differences
Module 10 – General Rules to Better Writing
Module 11 – Types Of Complex Business Writing
Module 12 – Types of Non-Complex Business Writing
Module 13 – Personal Action Plan: Be Smarter

Get To Know The Trainer

Trainer Roziana

4.5

Roziana was born in Kangar, Perlis and obtained her secondary education at the prestigious all-girls boarding school of Tunku Kurshiah College from 1975 to 1979. She graduated with a Diploma in Agricultural Science from the Agricultural University of Malaysia in 1983, and in 1987, with a Bachelor in Business Administration from Ohio University of Athens, United States of America. She was certified as a Trainer under the Zenger-Miller certification programme and is also a PSMB approved Trainer.

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