Quality Control and Assurance > Implementing ICC

Implementing ICC

Course Objectives

ICC is an improved two-way communication. ICC program in general requires the same framework as ISO 9000 quality standards regarding the management structure and in-company training.

Gain awareness of the purpose, benefits, and method of operation of ICC.
Be equipped with simple ICC techniques, problem solving skills and skills for effective participation in ICC activities.
Foster closer human relations within fellow workers through group dynamics and work as a team.
Increase participation and develop the feeling of importance through ICC activities.

Target Audience

ICC Facilitators, Leaders and Members

Methodology

This program involves a wide range of learning approaches, including self – assessment, case studies, small group activities and discussions, interactive lectures, experimental learning group assignments and exercises and presentation and critique.

Course Modules

Module 1 : Introduction
Module 2 : Effective group problem solving
Module 3 : Effective meetings and communication
Module 4 : Making ICC Presentation
Module 5 : ICC Implementation Plan

Get To Know The Trainer

Trainer Tejwinder

4.5

Tej is one of the pioneers in quality system management development in Malaysia. Tej has been involved in quality management consulting and training for the past twenty five years. His last position was the Managing Consultant of a UK based international consulting firm’s Regional Office in Kuala Lumpur. Tej has trained over 50,000 personnel worldwide.

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