Total Quality Management

Course Objectives

• Appreciate the practical values of Total Quality Management
• Understand the principles and practice culture of Total Quality Management
• Make Total Quality Management work for your company
• Implement Continuous Improvement Process
• Apply the practice of Total Quality Management in day-to-day operation

Target Audience

This program is specially designed for Supervisors, Executives and Managers.

Level: Supervisor and above

Methodology

This stimulating program will maximize understanding and learning through lectures, discussions, workshops, evaluations, presentations and practical activities.

Course Modules

Module 1: Defining Total Quality Management
Module 2: Principles of Total Quality Management
Module 3: Techniques used in Total Quality Management
Module 4: Implementing Total Quality Management
Module 5: Benefits of Total Quality Management
Module 6 : Internal Quality Audits
Module 7: Training for Total Quality Management
Module 8 – the presentation