TQM: Creating a Culture of Continuous Improvement Workshop

Course Objectives

• Explain the importance of quality models and identify various quality concepts and frameworks used by quality gurus
• Discover the success elements of Total Quality Management (TQM) deployment
• Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
• Describe various types of benchmarking tools and techniques to boost quality initiatives
• Apply widely used improvement methodologies

Target Audience

Individuals, managers, supervisors and all those who are engaged in quality models, awards, ISO and TQM implementation as well as improving organizational performance.

Methodology

The course relies on the use of workshops, role plays and group debriefs aimed at helping participants understand various quality concepts and applications. The course also features hands-on experience on quality tools applications and is supported by various videos on quality tools and systems.
Team discussions and presentations are also used throughout the course to foster participants’ understanding of quality concepts.

Course Modules

Module 1 – Introduction to total quality management concepts
Module 2 – The success elements of TQM
Module 3 – Improvement tools and methodologies
Module 4 – Benchmarking as a tool to improve quality and business processes
Module 5 – Elements of a continuous improvement process