At the end of this program, participants should be able to:
Suitable for Technicians, Supervisors, Engineers, Executives, Managers who are involved in managing customer return.
This program involves interactive lectures, case studies, small group activities, discussions, exercise, experiential learning, and presentations.
Module 1: Introduction
Module 2: Self Diagnosis
Module 3: 7 QC (Quality Control) Tools
Module 4: 8 Disciplines
MODULE 5 – Case Study
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