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PREMIUM COURSE

Customer Service D’Excellence

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Course Objectives

  • Gain insights into the importance of service quality in customer-centric business environment
  • Develop empowering communication techniques to connect and maintain customer’s expectation and satisfaction
  • Learn BEN© techniques to build stronger customer service mindset to better your service quality
  • Learn empowering techniques to overcome the thought of “I don’t know how to handle difficult customers” with steps to handle challenging customers

Target Audience

Suitable for executives, managers, sales personnel, customer service representatives, professionals who work as technical support, hotline or help desk, front liners and anyone in a customer-focused organization who deal with either internal or external clients. Individuals who are keen on learning how to improve their customer service skills will also benefit from this program.

Course Modules

Module 4 : Service recovery, maintaining customer loyalty

Get To Know The Trainer

Trainer Prisca

Trainer Prisca

 4.5

Prisca is a Behavioral & Career Consultant (Institute of Motivational Living, USA), Certified Neuro Linguistic Programming Practitioner (American Board of NLP), Impact System © Coach (Billy Kueek International, Singapore), Certified HRDF Trainer (Malaysia), Masterclass Trainer (Billy Kueek International, Singapore) and Certified Professional Secretary (International Assoc of Administrative Professionals, USA).

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client's place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,000/DAY

RRP RM2,860/DAY   SAVE RM860

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

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