Effective Root Cause Analysis Techniques

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Course Objectives

  • Impart knowledge on how to accurately describe a problem
  • Take interim corrective actions
  • Analyze all possible root cause of the problem systematically,
  • Test root cause
  • Choose correct root causes
  • Take appropriate corrective action
  • Measure effectiveness of corrective action
  • Carry out corrective action impact and update related documentation

Target Audience

This training is intended for Supervisors, Officers, Engineers, Managers who manage, lead or participate in problem-solving teams, corrective and preventive action activities or are responsible for customer complaint issues

Level for Officers and above

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities

Course Modules

Module 1 – Introduction And Objectives
Module 2 – Why Root Causes Are Important
Module 3 – The Need For Data
Module 4 – Collecting Data For Problem Solving
Module 5 – Workshop – Identifying Problems For Analysis
Module 6 – Identifying Contributing Events (Brainstorming)
Module 7 – Event Charting
Module 8 – Performing Change Analysis
Module 9 – Workshop – Creating Causal Factor Charts
Module 10 – Pareto Analysis And Ishikawa (Fishbone) Diagrams
Module 11 – The 5 Whys Technique

Get To Know The Trainer

Trainer Tejwinder

Trainer Tejwinder

 4.5

Tej is one of the pioneers in quality system management development in Malaysia. Tej has been involved in quality management consulting and training for the past twenty five years. His last position was the Managing Consultant of a UK based international consulting firm’s Regional Office in Kuala Lumpur. Tej has trained over 50,000 personnel worldwide.

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COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client's place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

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