Excellent Customer Service – Deliver Customer’s Happiness Workshop

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Course Objectives

  • Apply the essential principles of customer services to anyone who wants your ‘output’
  • Ask effective questions from customers to get results
  • Use empathy to maintain rapport with customers
  • Professionally respond to a customer’s demands & requests while maintaining rapport
  • Sequence your sentences effectively to get maximum results
  • Read and interpret body language signals and use them to enhance your communication skills
  • Defuse uncomfortable interactions with customers and professionally respond to any problems as they arise

Target Audience

Business Owners, Executives, Manager, Supervisor, Sales Personnel, Customer Service Manager, Customer Service Personnel, Other Services Personnel

Methodology

The session is delivering using a combination of presentation, case analyses, framework development and discussion.

Course Modules

  • Module 1 – Principles Of Customer Service
  • Module 2 – Listens & Understands Your Customer
  • Module 3 – Delivery Happiness
  • Module 4 – Recurring Business From Happy Customer

Get To Know The Trainer

Trainer Leow

Trainer Leow

 4.5

Coach Leow is an out-of-the-box business coach, trainer and consultant who is passionate helping businesses and entrepreneur achieving their business goals. As a business coach, Leow served as mentor & advisor to many business owners, coaching and guiding entrepreneurs to overcome business challenges and setting the right path for

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client's place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

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