Menu
PREMIUM COURSE

Fortify Your Customer Service Mindset

0

Course Objectives

Define the principles of customer service in general context
 Describe customers’ wants and needs
 Apply appropriate behavior and construct words towards excellent customer service
 Develop professional image to create trust to gain respect, in order to sustain customer
loyalty
 Justify methods to manage challenging customer in order to deliver their expectation

Target Audience

This program is designed for everyone who comes contact with people and also to improve the
soft skills element of every individual in managing people in their daily life.

Methodology

 Lecture
 Slides
 Training manual
 Group discussion
 Experiential activities
 Presentation

Course Modules

Module 1: Who We Are (WWA) and What We Do (WWD)
Module 2: Seven (7) Key Conducts to Achieve Excellent Customer Service
Module 3: Take Responsibilities In Providing Customer Experience (TRIP)
Module 4: Managing Challenging Customer

Get To Know The Trainer

Trainer Eunee

 4.5

Eunee is an experienced trainer using her comprehensive experience as a professional in the hospitality and customer service industry. She has gained exposure and experience through multiple supervisory and managerial positions that she has held in the fast-food, retail, hotel and public transportation industry. Her most significant experience was as the Assistant Training Manager with Resort World Genting, where she helped the organization set up a hotel academy which trained and developed the hospitality employee to excel in managing interaction with people. Eunee’s passion for public speaking fueled her decision to be a full-time trainer to touch the lives of more people.

Chat with us LIVE to get a

FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client's place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,000/DAY

RRP RM2,860/DAY   SAVE RM860

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

What Other People Bought

LOGIN

Login with your social account

or

Don’t have an account with us?

Edit Profile

FREE FOR LIFE

Sign Up to Bookmark your Favourite Course
or Request for a Quotation instantly

Sign in with your social account

or

By signing up, you agree to our Terms of Use and Privacy Policy

Have an account with us already?