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You're a CUSTOMER'S DREAM!
Whether it's though words or actions, you will do anything to make the customer happy. You truly believe that "Customer is King!" which makes you extremely burnout at the end of the day. Providing good service doesn't mean you need to be a door mat! Although you have good intentions, learning to be firm and knowing where to draw the line will be not only good for you but your company as well!
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You're the ESCAPEE!
No one likes to face an angry customer, especially you! "Avoid at all cost" is your motto. Although you love to deal with people and your problem solving skills are quite good, you just can't control customers' emotions, so once it becomes aggressive you'll disappear! There are ways to become more bold and tolerant, learn it and next thing you know, your fear is now the one that is doing the disappearing!
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You're the PROBLEM SOLVER!
You look at angry dissatisfied customers as challenges for your problem solving skills. You have a knack to just zoom in on what they want and how to give them a solution. You have the ability to ignore all the unecessary distress going your way. Only issue is that some customers don't want solutions but an endearing response. Which is why customer service is not just about problem solving.
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Enjoyed this Quiz? Well, we got some good news for you!
Check out our latest webinar "Discover how to Delegate like a True Leader" worth RM399/pax!
So, what's the Good News? You can redeem the e-Ticket for FREE!
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You're the PASSIVE AGGRESSIVE!
You're good at what you do and when facing an irratic customer who is not happy due to nothing of your doing, sometimes increases your urge to tell them off. Don't worry, we understand the temptation, but there are ways to help your customers without the risk of a sharp remark. You may be surprised that after solving their issue, you just got a new regular 🙂
Specially recommended for you
Enjoyed this Quiz? Well, we got some good news for you!
Check out our latest webinar "Discover how to Delegate like a True Leader" worth RM399/pax!
So, what's the Good News? You can redeem the e-Ticket for FREE!
Just click on the banner above to redeem your e-Ticket now!
No limit per company but the e-Tickets are limited, so First Book, First Get!
Know someone else who would benefit from this webinar? Share this with them! #SharingisCaring
