A customer barges into your shop, yelling and cursing while you're handling another customer (Part 1)
You found out the angry customer problem was self-inflicted (Part 2)
Your shop has closed 10 mins ago and a customer refuses to leave
You gave some freebies to your regular customer and another customer points it out and demands for some too
A customer brought in an expired voucher and insist that he can use it
You're back from lunch and you see a customer insulting your colleague
Which skill would you like to add to Customer Service knowledge?
Finally, which do you enjoy the most?
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Please repeat the quiz and try different answer combinations.
You're a CUSTOMER'S DREAM!
Whether it's though words or actions, you will do anything to make the customer happy. You truly believe that "Customer is King!" which makes you extremely burnout at the end of the day. Providing good service doesn't mean you need to be a door mat! Although you have good intentions, learning to be firm and knowing where to draw the line will be not only good for you but your company as well!
No one likes to face an angry customer, especially you! "Avoid at all cost" is your motto. Although you love to deal with people and your problem solving skills are quite good, you just can't control customers' emotions, so once it becomes aggressive you'll disappear! There are ways to become more bold and tolerant, learn it and next thing you know, your fear is now the one that is doing the disappearing!
You look at angry dissatisfied customers as challenges for your problem solving skills. You have a knack to just zoom in on what they want and how to give them a solution. You have the ability to ignore all the unecessary distress going your way. Only issue is that some customers don't want solutions but an endearing response. Which is why customer service is not just about problem solving.
You're good at what you do and when facing an irratic customer who is not happy due to nothing of your doing, sometimes increases your urge to tell them off. Don't worry, we understand the temptation, but there are ways to help your customers without the risk of a sharp remark. You may be surprised that after solving their issue, you just got a new regular 🙂
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