Just how GOOD are you with BAD Customers?

A customer barges into your shop, yelling and cursing while you're handling another customer (Part 1)
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You found out the angry customer problem was self-inflicted (Part 2)
Your shop has closed 10 mins ago and a customer refuses to leave
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You gave some freebies to your regular customer and another customer points it out and demands for some too
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A customer brought in an expired voucher and insist that he can use it
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Voucher Coupon Gift Certificate Discount Concept
You're back from lunch and you see a customer insulting your colleague
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Which skill would you like to add to Customer Service knowledge?
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