HRM-Performance Management : Setting Kpis And The Balanced Scorecard

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Course Objectives

  • Explain what is performance and the meaning of success in the organisational context
  • State the key result areas (KRAs) for the department and for individual job holders
  • State the effective use of key performance indicators (KPIs) in evaluating the performance of the oganisation and the individual employees
  • Link departmental KPIs to unit and individual KPIs
  • Make performance appraisals outcome-focused and development based
  • Develop and use the balanced scorecard to measure the performance of the organisation
  • Implement and maintain the balanced scorecard in the performance measurement system of the organisation

Target Audience

Line Managers and Team Leaders

 

Methodology

This module employs a practical workshop-style “active-learning” approach which includes interactive lectures, small group work activities and presentation, simulations, experience sharing, story analysis, games/group activities and case studies related to the organisation’s actual business will be used as much as possible.

Course Modules

  • MODULE 1 : THE PERFORMANCE MANAGEMENT CYCLE

  • MODULE 2 : PLANNING PERFORMANCE

  • MODULE 3 : HOW TO DEVELOP KEY PERFORMANCE INDICATORS

  • MODULE 4 : TYPES OF KPIs TO BE FORMULATED

  • MODULE 5 : UNDERSTANDING HOW KPIs ARE FORMULATED AND HOW TO ASSESS THEM

  • MODULE 6 : HOW TO DEVELOP individual KPIs (JOB ANALYSIS)

  • MODULE 7 : MANAGING PERFORMANCE

  • MODULE 8 : THE BALANCED SCORECARD

  • MODULE 9 : IMPLEMENTING THE BALANCED SCORECARD

Get To Know The Trainer

Trainer Ismail

Trainer Ismail

 4.5

Ismail has 22 years of working experience, having held several executive and managerial positions, including about 12 years in education and training. He started his career as a Technical Officer with the Ministry of Education, Malaysia. He then joined a privately-run educational institution in Kuala Lumpur as a Principal. He was later appointed to be the Head of Human Resources and was responsible for the training and development of about 100 teaching and administrative personnel. Before becoming a full-time training consultant, Ismail served as the Central HR Training Coordinator for Standard Chartered Bank Malaysia Bhd.

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COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

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RM1,799/DAY

RRP RM2,480/DAY   SAVE RM681

*T&C Applies

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