Business Negotiation & Influencing Skills (Online Training)


Course Objectives

The The Business Negotiation & Influencing Skills is an international negotiation training programme. This programme will cause the participants to be uncomfortable with their present state of negotiation skills and dissatisfied with resting on their past negotiation success.

Participants will be learning The Negotiation Skills and begin to set goal and achieve better result when they know how to use the power of negotiation to achieve whatever they want in life.

By the end of this program, participants should be able to:

  • Discover the success secrets of the top Negotiator
  • Influencing people around you to your idea
  • Master an easy-to-follow Negotiation guide
  • Master the art of negotiation
  • Recognize buyer’s motivations instantly with in-depth understanding of human’s need hierarchy
  • Having a personal introduction, that arouses interest and build trust instantly
  • Rid your sales “fear” and “procrastination” permanently
  • Learn to resolve negotiation conflict
  • Naturally deploy psychological techniques to create compelling reasons and a desire to purchase your product/service immediately
  • Identify the features of your competition, to create distinction in your product/service
  • Beyond features; How to show the real benefits of your product or service
  • Winning business when you don’t have the lowest pricing or reward scheme
  • Making the journey of sale and marketing an enjoyable ride, eliminating all doubts and worries


This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1 – Introduction to Negotiation
    – Understanding the qualities of excellent negotiator
    – Master The Steps of Negotiation

  • Module 2 – Building Trust Skills
    – Calibration Skills
    – Matching & Mirroring Skills
    – Role-play and assessment to build trust

  • Module 3 – How to Discover Customers’ Needs In Negotiation
    – Master The POQ and FAQ
    – Master The skills to summarize

  • Module 4 – Master the Presentation & Influencing Skills
    – How to present like a Pro
    – The do and don’t of Presentation
    – How to influence others
    Negotiation Style Assessment: Participants will find out their style of selling using an assessment tool.

  • Module 5 – Getting The ‘Yes’ In Negotiation
    – Identify the buying signals
    – Use the A.C.T strategy

  • Module 6 – Introduction to Professional Negotiation Process
    – The needs for professional negotiation approach
    – The process of negotiation
    – The steps to implement professional approach

  • Module 7 – Preparing the Negotiation
    – What to prepare
    – The strategies of Planning and organizing your negotiation
    – Know the background of the person you are negotiating (Attitude / culture / liking / dislike / hidden agenda)

  • Module 8 – The Negotiation Process
    – The process to negotiation
    – The art to enhance rapport
    – Strategies & Tactics in Negotiation
    – How to bargain

  • Module 9 – The Negotiation Communication Skills
    – Learn to communicate effectively
    – Questioning, Listening and Summarizing
    – How to present your thought effectively
    – How to read the mind and motivation of a person
    – How to debate professionally
    – How to use your B,A,T,N,A

  • Module 10 – The Negotiation Bargaining Skills
    – What every professional sales consultant should Know about bargaining
    – Common mistakes in bargaining
    – Maximizing the effect of powerful bargaining

Get To Know The Trainer

Trainer Casey


Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region.  He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally

Chat with us LIVE to get a






RRP RM1,720/DAY   SAVE RM521

*T&C Applies

Courses you may like


Kindly sign-up or log-in to get access.


Login with your social account


Don’t have an account with us?


Sign Up to Bookmark your Favourite Course
or Request for a Quotation instantly

Sign in with your social account


By signing up, you agree to our Terms of Use and Privacy Policy

Have an account with us already?