Customer Service > Customer Focus (Online Training)

Customer Focus (Online Training)

Course Objectives

In the free enterprise system, the customer is king. Those who please the clients best win. The same is true for internal clients. Those who please them the most will always win. Winners are always customer oriented and responsive. The only way your business can thrive is when your workforce is totally committed to your customers interest.

At the end of the training sessions, the participants, within the work environment, will be able to acquire the essential competency in delivering quality to its customers.

Learning Outcomes

1. Understand and appreciate customer’s expectations and strive to meet and exceed them.
2. Inculcate the values essential to putting customers first by advocating ethical business practices
3. Instill integrity and trust in the organization

Target Audience

Executives, Managers, Senior Managers

Methodology

This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

Module 1: Introduction
– What Is Customer Focus?
– Customer Focus Is Not Customer Service
– Understanding Customer Expectations
Module 2: Why? Why? Why?
– Why Do We Need To Have Customer Focus?
– How Does Your Future Look Like?
Module 3: Definition
– What Does It Mean As A Competency?
Module 4: 12 Key Steps
– Your Customer Chart
Module 5: Impact on Business
– Customer Loyalty
– Exceeding Expectations