Emotional Management (Online Training)


Course Objectives

  • Emotional intelligence (EI or EQ) describes a individual’s ability to recognize emotions, to understand the powerful impact they have at the workplace and outside, and to use that information to guide thinking and behavior.
  • The Emotional Management workshop offers participants a range of proven models in managing emotions to build higher EQ that increases their chances for successfully achieving selfcare and interpersonal relationship goals

Target Audience

Anyone can participate.


This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1 – Understanding Emotions
    – Understanding emotional intelligence and the Neuroscience of sales
    – The emotional challenge and opportunity
    – Identifying own emotional triggers, motivations and drives
    – Power of likeability
    – Developing confidence, authenticity and likeabiliy
  • Module 2 – Managing Emotions using the Satir Model
    – Understanding reactions under stress and conflict
    – Best techniques from top sales to manage stress
    – Choosing emotions and Re-charge emotional reserves
    – Setting and managing expectations for consultative selling
    – Mindsets and Emotional management in negotiations
  • Module 3 – Understanding the Emotions of Others
    – Power of empathy
    – Making reference to MBTI personality types
    – Rapport: Matching and mirroring communication style and body language
    – Recognizing others’ motivations, triggers and reactions
    – Effective conversation techniques: questioning and listening
    – Finding the prospect’s pain. Testing commitment to change
    – Looking and listening for communication cues
    – Understanding nonverbal communication – how to read and interpret
  • Module 4 – Social Skills in Building Effective Interpersonal Skills
    – How to better connect and meet
    – The strategy of building referral partners and relationships
    – Filling the pipeline through effective networking
    – Crafting value propositions and presentation
    – Effective qualifying
    – Emotionally intelligent objection handling
    – Agree and Align

Get To Know The Trainer

Trainer Daniel

Trainer Daniel


With a background in Organizational Psychology and Human Resource Development, Daniel began his consulting and training career twenty-four years ago. Since then he has trained and spoken in Vietnam, Oman, Brunei, Cambodia, United States, Japan, Australia, Singapore, Thailand, Indonesia, India, Philippines, Hong Kong, Xiamen, Beijing and Malaysia.

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  • 6 hours of Live Online / Virtual Training
  • E-Workbook
  • Pre & Post Assessment
  • E-Cert


  • 30 Days of Email / WhatsApp Support​
  • 1 or 30 pax, same price
  • Confirmed-to-run even for 1 pax



RRP RM3,000/DAY   SAVE RM500

*T&C Applies

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