Handling Difficult People At Work & Enhancing Positive Workplace Attitude (Online Training)


Course Objectives

Is your organization being affected by one or more of these problems:
– whining, dissatisfied, demotivated and disenchanted staff?
– job-hopping employees and low retention?
– disappearing (or disappeared) loyalty?
– stressed or burnt-out workers?
– increase in suspicious/questionable medical leaves?

Many organizations are suffering from widespread dissatisfaction in a workforce where those who can get up and leave do so while the mediocre remain with lousy attitude which is difficult to handle. Those who are in first-line or middle management are key – the talented employee may join a company and then become influenced by problematic or difficult people … so how long that employee stays and how productive he is depends on the immediate superior. Companies need first-line and middle management to motivate, communicate and build relationships effectively. In other words, the tactical handling of your Difficult People!

Participants will learn how to:

  • Have a good understanding of attitude and its consequence
  • Manage change better
  • Understand your leadership and management styles and others’
  • Learn how to effectively deal with motivation of difficult people
  • Help create a safe and positive workplace culture
  • Be conversant in team dynamics
  • Handle the process of promotion which results in satisfaction

Target Audience

This program is prepared for officers, supervisors, leaders, managers and anyone who has subordinates or needs to work with other team members.


This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Introduction to Attitude: what is it? Good or bad attitude
  • Linkage between Values, Attitude, and Behaviour
  • The creation of attitude and culture in relation to Psychological Contract.
  • The Hawthorn case
  • Management Principles and concepts : Testing the attitudinal landscape
  • Leadership’s role in handling people
  • Styles of Leadership and their impact on the rest
  • Peter’s Principle
  • A look at your “team”
  • How should the team roles be?
  • What do employees want? What do you want?
  • Influence on how you look at others
  • Hierarchy of Needs
  • Reinforcement Concepts
  • Coping with Change
  • Psychological aspects of change
  • How to deal with change to ensure perpetuation of positive attitude & culture
  • Human Matrix: discussion and application

Get To Know The Trainer

Trainer Andrew

Trainer Andrew


Andrew has been a trainer and management consultant since 1991, specializing in the areas of Strategic Thinking, Leadership Transformation, Lean, QC Tools, VSM, 8D Problem Solving, performance management, productivity improvement, behavioral change, and Critical & Creative Thinking.

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  • 8 hours (4 hrs x 2 days) of Live Online / Virtual Training
  • E-Workbook
  • Pre & Post Assessment
  • E-Cert


  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • HRDF Certified & Claimable



RRP RM2,250/DAY   SAVE RM500

*T&C Applies


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