Handling Objections (Online Training)

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Course Objectives

An objection is an explicit expression, by a customer, that a barrier exists between the current situation and what she needs to engage in your services. In other words, it is a clear signal that you have more work to do in the selling process. Overcome the objections and make advances towards gaining commitment from your prospects which are essential in concluding a deal.

Target Audience

The whole workforce 

Methodology

This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1: Introduction

    – What Are Objections?
    – Why Clients Object?

  • Module 2: Right Attitude
    – What Does It Take?
    – The LACE Method

  • Module 3: Types of Objections
    – The Different Categories

  • Module 4: Techniques of Handling Objections
    – 12 Different Ways

  • Module 5: Effective Strategies
    – Dealing With Price Objections
    – 6 Different Price Perspectives

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COURSE INCLUDES

  • 4 hours of Live Online / Virtual Training
  • E-WorkBook
  • Pre-Program Brief
  • Pre & Post Assessment

COURSE BENEFITS

  • 30 Days of Email / WhatsApp Support​
  • 1 or 30 pax, same price
  • Confirmed-to-run even for 1 pax
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,500/DAY

RRP RM3,000/DAY   SAVE RM500

*T&C Applies

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