Nurturing After Sales (Online Training)

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Course Objectives

People tend to do business with those they like and trust. Have you ever walked away from a transaction because you did not trust the salesperson to deliver what was being promised? And conversely, haven’t you found yourself going back again and again to do business with helpful and honest sales people?

Target Audience

The whole workforce 

Methodology

This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1: Introduction

    – What Is The ‘Wow’ Factor?

  • Module 2: Nature & Purpose
    – An Ongoing Process

  • Module 3: Service Quality Strategy
    – Moments Of Truths
    – Build Trust
    – Value Add

  • Module 4: The Rewards
    – Building On Your Goodwill

  • Module 5: Service Attitude
    – 10 Key Elements Of After Sales Service

Get To Know The Trainer

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COURSE INCLUDES

  • 4 hours of Live Online / Virtual Training
  • E-WorkBook
  • Pre-Program Brief
  • Pre & Post Assessment

COURSE BENEFITS

  • 30 Days of Email / WhatsApp Support​
  • 1 or 30 pax, same price
  • Confirmed-to-run even for 1 pax
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,500/DAY

RRP RM3,000/DAY   SAVE RM500

*T&C Applies

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