Problem Solving & Decision Making (Online Training)

Course Objectives

We are continuously confronted with problems that require us to take decisions. Most decisions are reached without requiring any complex decision making process: We’re hungry? We decide to eat. Some problems are more complex, like deciding how to prioritize our work, or understanding why a process failed and deciding what to do about it; these require a rational approach to problem solving. Often, things get even more complicated, or our decisions could have an important impact on our lives, careers or the lives of those around us; that is where we must have the ability to think critically and make sure there is no flaw in our logic. At other times the problem is so unusual that it defies rational and critical thinking; these are the times where creative problem solving becomes an invaluable tool.

  • Build and expand decision making, critical thinking and creative problem solving skills
  • Apply logical and creative approaches to solving problems and making decisions
  • Use traditional and creative tools for identifying causes and generating solutions
  • Employ creativity and lateral thinking as business tools
  • Analyze and solve actual problems facing them at work
  • Gain confidence in asking the ‘right questions’ and overcoming the stress of making complex decisions
  • Demonstrate and build credibility with upper management
  • Develop strategic approaches to problem solving and decision making

Target Audience

Managers, supervisors and administrators who will benefit from better problem solving and decision making skills, and business professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions.

Methodology

This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

The Modules

  • Module 1: Problem solving
    – Definitions and tools: an overview
    – The link between problem solving and decision making
    – The principle of organizing our thinking about problems
    – Identifying our own mind traps
    – Brain analysis and ways of learning
    – Right brain, left brain thinking
    – Assessing your thinking style and how it influences the way you approach problem solving
    – Increasing your ability to balance both sides of the brain
    – Right decisions at the right times

  • Module 2: The Rational approach to problem solving (Kepner-Tregoe)
    – Techniques of recognizing problems
    – Information analysis
    – Difference between causes and symptoms
    – The helicopter approach
    – Problem analysis
    – Decision analysis
    – Potential problem analysis

  • Module 3: Problem analysis supplementary tools
    – Root cause analysis
    – The importance of the ‘why’ question
    – Ishikawa fishbone concept
    – Assumptions in the workplace
    – Pareto analysis
    – Critical thinking framework
    – The RED model and business situation applications

  • Module 4: Decision making supplementary tools
    – Being decisive and principles of decision making
    – The How-How method
    – Decision analysis weighted worksheet
    – Consensus decision making
    • The decision making process

  • Module 5: Creativity and Problem solving
    – Assessment of creativity and ways to think creatively
    – Lateral thinking tips
    – Creativity and its use as a business tool
    – Barriers to creativity and ways to overcome them
    – The hemispheres of the brain
    – Brainstorming tips and tools
    – Six thinking hats (Edward de Bono)

  • Module 6: Applications of techniques
    – People problems and solutions
    – Analysis and solution of real life problems presented by participants
    – Action plan to apply problem solving and decision making skills when returning to the workplace

Get To Know The Trainer

Trainer Wijen

 4.5

Wijen has conducted training interventions in various industries; hotels, small scale industries, minor & major manufacturing industries, Oil and Gas, government units, FMCG Industry Telecommunication companies, public sectors, universities, colleges, schools & other educational institutions and corporate companies. He brings to table a proven expertise in identifying training needs, designing training content, developing centres and his Unique skills of presentation.

Chat with us LIVE to get a

FREE QUOTATION!

COURSE BENEFITS

COURSE BENEFITS

ALL IN FROM ONLY

RM1,550/DAY

RRP RM2,300/DAY   SAVE RM750

*T&C Applies

4.8

  • 76%
  • 24%
  • 0%
  • 0%
  • 0%
  • TC
    TOH SAU CHAN

    5

  • CC
    Chai Chuan Chin

    5

    Fun & interesting.
    I enjoying the class, it was fun and interesting with team interaction and well knowledge sharing from tutor.
  • GH
    Gerald Lim Kheng Huat

    5

  • LY
    LIEW WOAN YUIN

    5

  • FN
    Fairulazlan Bin Najmi

    5

  • YC
    YEO LAI CHOON

    5

  • LT
    LIM HOCK THIAM

    5

  • NM
    Nur Syuhada Masdar

    5

  • AM
    Ammar Ifwat Bin Mukhtar

    5

  • LS
    Low Ching Soon

    5

  • TY
    TIEW BOON YING

    5

  • MZ
    Muhammad Zhafri Bin Zakaria

    5

  • KC
    KHOR KOK CHEW

    5

  • MI
    Muhamad Shahrir Bin Ibrahim

    5

    Very good
    Good to learn
  • NZ
    Norashida Zakaria

    5

    ******
    5
  • AW
    ABDUL MUHSIN BIN ABD WAHID

    5

    Good
    Good
  • AM
    A'THIYAH BINTI WAN MUHAYUDIN

    5

    VERY GOOD!
  • NJ
    Nurnadira binti Jefri

    5

  • SY
    Sin Yeek Yee

    5

  • Ni
    Nurul-ain binti idrus

    5

  • NA
    NUR AFIQAH BINTI CHE ABDULLAH

    5

    Good
    Overall good
  • ES
    EDDIEZAM BIN SALIMSOO

    5

  • JS
    Jonathan Wee Yong Sheng

    5

    Excellent Training
    A very good training that has a energetic voice, enable us to absorb key points in our Problem Solving session.
  • NS
    Ng Khay Seng

    5

    Traning Evaluation
    Clear & easy to take in
  • lc
    lim wei chyn

    5

  • MA
    Mardiana Binti Mohd Asri

    5

  • TY
    TAN LEE YIN

    5

  • TP
    Tan Hwee Poh

    5

  • NZ
    Nazrin bin Zainun

    5

    Very good
    Need repeat training.
  • CK
    CHEW CHEE KWAN

    5

    Good
    Good
  • YT
    Yang Yung Ting

    5

  • LK
    Lim Ming Keng

    5

    Problem solving
    Step by step to the problem
  • LK
    LEE SOON KIAT

    5

  • (H
    (Joe) Yuen Wai Hong

    5

  • EV
    EE KUOK VEE

    5

  • YH
    Yeo Seow Hui

    5

  • JT
    Jackly Tam

    5

  • Cy
    Choi wai yan

    5

  • KG
    KIN SHI GUO

    4

  • LH
    Lock Tee Hong

    4

  • Jl
    Jason choo kin leong

    4

  • WR
    Wijen Randhawa

    4

    Problem Solving Decision
    No comment
  • CH
    Chong Chee Hong

    4

    Clear and Direct
  • hb
    ho kian boon

    4

    GOODS
  • CF
    CHAN SIAK FATT

    4

  • TS
    Teng Wai Seng

    4

  • RY
    Roger Ng Cheng Yong

    4

    Practical
    Course contents were practical and engaging
  • YC
    Yap Wing Chee

    4

    Problem solving
  • HS
    HONG WENG SEONG

    4

  • AH
    Andy Phua Kian Huang

    4

    Good informative and helpful training course!
    Great content, great trainer, highly recommended for all who wants to improve and transform themselves to the next level in their corporate world!
OF 5Next

Courses you may like

MEMBERS ONLY FEATURE

Kindly sign-up or log-in to get access.

LOGIN

Login with your social account

or

Don’t have an account with us?

FREE FOR LIFE

Sign Up to Bookmark your Favourite Course
or Request for a Quotation instantly

Sign in with your social account

or

By signing up, you agree to our Terms of Use and Privacy Policy

Have an account with us already?