Problem Solving & Decision Making (Online Training)


Course Objectives

We are continuously confronted with problems that require us to take decisions. Most decisions are reached without requiring any complex decision making process: We’re hungry? We decide to eat. Some problems are more complex, like deciding how to prioritize our work, or understanding why a process failed and deciding what to do about it; these require a rational approach to problem solving. Often, things get even more complicated, or our decisions could have an important impact on our lives, careers or the lives of those around us; that is where we must have the ability to think critically and make sure there is no flaw in our logic. At other times the problem is so unusual that it defies rational and critical thinking; these are the times where creative problem solving becomes an invaluable tool.

  • Build and expand decision making, critical thinking and creative problem solving skills
  • Apply logical and creative approaches to solving problems and making decisions
  • Use traditional and creative tools for identifying causes and generating solutions
  • Employ creativity and lateral thinking as business tools
  • Analyze and solve actual problems facing them at work
  • Gain confidence in asking the ‘right questions’ and overcoming the stress of making complex decisions
  • Demonstrate and build credibility with upper management
  • Develop strategic approaches to problem solving and decision making

Target Audience

Managers, supervisors and administrators who will benefit from better problem solving and decision making skills, and business professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions.


This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

The Modules

  • Module 1: Problem solving
    – Definitions and tools: an overview
    – The link between problem solving and decision making
    – The principle of organizing our thinking about problems
    – Identifying our own mind traps
    – Brain analysis and ways of learning
    – Right brain, left brain thinking
    – Assessing your thinking style and how it influences the way you approach problem solving
    – Increasing your ability to balance both sides of the brain
    – Right decisions at the right times

  • Module 2: The Rational approach to problem solving (Kepner-Tregoe)
    – Techniques of recognizing problems
    – Information analysis
    – Difference between causes and symptoms
    – The helicopter approach
    – Problem analysis
    – Decision analysis
    – Potential problem analysis

  • Module 3: Problem analysis supplementary tools
    – Root cause analysis
    – The importance of the ‘why’ question
    – Ishikawa fishbone concept
    – Assumptions in the workplace
    – Pareto analysis
    – Critical thinking framework
    – The RED model and business situation applications

  • Module 4: Decision making supplementary tools
    – Being decisive and principles of decision making
    – The How-How method
    – Decision analysis weighted worksheet
    – Consensus decision making
    • The decision making process

  • Module 5: Creativity and Problem solving
    – Assessment of creativity and ways to think creatively
    – Lateral thinking tips
    – Creativity and its use as a business tool
    – Barriers to creativity and ways to overcome them
    – The hemispheres of the brain
    – Brainstorming tips and tools
    – Six thinking hats (Edward de Bono)

  • Module 6: Applications of techniques
    – People problems and solutions
    – Analysis and solution of real life problems presented by participants
    – Action plan to apply problem solving and decision making skills when returning to the workplace

Get To Know The Trainer

Trainer Wijen


Wijen has conducted training interventions in various industries; hotels, small scale industries, minor & major manufacturing industries, Oil and Gas, government units, FMCG Industry Telecommunication companies, public sectors, universities, colleges, schools & other educational institutions and corporate companies. He brings to table a proven expertise in identifying training needs, designing training content, developing centres and his Unique skills of presentation.

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RRP RM2,300/DAY   SAVE RM750

*T&C Applies

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