Root Cause Analysis (Online Training)

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Course Objectives

Root cause analysis is a generic term used commonly to refer to structured problem solving within organizations.

Root cause analysis of an operations problem, can best be described and defined as the lack of an adequate business process. Because control of operations within organizations is obtained through application of policies and procedures, effective root cause analysis must directly associate the root causes that permit and generate problems with the policies and procedures through which control can be accomplished.

Participants will learn to:

The objective of Root Cause Analysis Training is to impart knowledge to participants on how to accurately describe a problem, take interim corrective actions, analyze all possible root cause of the problem systematically, test root cause, choose correct root causes, take appropriate corrective action, measure effectiveness of corrective action, carry out corrective  action impact and update related documentation. Purpose of the root cause training is to convince the participant that structured problem solving will deliver faster and more accurate solutions to problems, and to teach the participant how to solve problems using a simple process but accurate process

Target Audience

This training is intended for Supervisors, Officers, Engineers, Managers who manage, lead or participate in problem-solving teams, corrective and

Methodology

This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1 – Introduction
    – What we will discuss
    – Steps in root cause analysis
    – The relationship among objectives, problem solving and decision making
    – Visual definition of problem
    – Where do gaps arise
    – Define the problem
  • Module 2 – Step 1 – Problem Identification
    – Tools and techniques
    – Brainstorming
    – Pareto Diagram
    – Paired weighing
    – Impact analysis
    – Types of problems
  • Module 3 – Step 2- Problem Description
    – CREI problem statement
    – Concern, Requirement, Evidence, Impact
    – Tools and techniques
    – Checksheets
    – Graphs
    – Is/Is Not Analysis
    – Histogram
  • Module 4 – Step 3 – Containment Action
    Actions to prevent over flow of problem
  • Module 5 – Step 4 – Root Cause Investigation
    – Timeline
    – FLOW CHART
    – CAUSE & EFFECT (C&E) DIAGRAM
    – 5 WHY ANALYSIS
    – SCATTER DIAGRAM
    – RELATIONS DIAGRAM
    – INTERRELATIONSHIP DIAGRAPH
    – Technical root cause
    – Organizational root cause
    – Human root cause
    – Cause verification
  • Module 6 – Corrective Action
    – Possible actions explored
    – 3 possible solutions (Eliminating root cause, control root cause)
    – Analysis of possible solutions
    – Poka Yoke
    – Corrective action plan
  • Module 7 – Verification
    – Data collection
    – Managing changes
    – Control chart
    – Root Cause Analysis overview

Get To Know The Trainer

Trainer Tejwinder

Trainer Tejwinder

 4.5

Tej is one of the pioneers in quality system management development in Malaysia. Tej has been involved in quality management consulting and training for the past twenty five years. His last position was the Managing Consultant of a UK based international consulting firm’s Regional Office in Kuala Lumpur. Tej has trained over 50,000 personnel worldwide.

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COURSE INCLUDES

  • 16 hours (4 hrs x 4 days) of Live Online / Virtual Training
  • E-WorkBook
  • Pre & Post Assessment
  • E-Cert

COURSE BENEFITS

  • 30 Days of Email Support​
  • 1 or 15 pax, same price
  • Confirmed-to-run even for 1 pax
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM1,450/DAY

RRP RM2,000/DAY   SAVE RM550

*T&C Applies

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