Business Communication > Enhancing Business Correspondence (Online Training)

Enhancing Business Correspondence (Online Training)

Course Objectives

Business correspondence must subscribe to conventions, apply a higher form of English, and have proper grammar

To craft correspondences which “lock” the recipient into responding
To apply principles of quality in writing
To distinguish the different genres of writing
To capture the essence of the message business-like
To eliminate non-standard English

Target Audience

Clerks and above

Methodology

E-Manual will be on-line.
Content and Exercises are on pptx.
Responses can be face-to-face or submitted on-line and reviewed.

Course Modules

Module 1: Introduction
Module 2: Overview of Business Writing
Module 3: Convention in Correspondence
Module 4: Formal versus Informal E-mail
Module 5: Significant Content
Module 6: Personalized Writing
Module 7: Enhancing Writing
Module 8: Eliminating Distractions
Module 9: Dealing with Rally E-mail

Get To Know The Trainer

Trainer Fakitah

4.5

Kit is a speaker for the local and international audiences. She has served organisations varying from the SMEs to the multinationals with clients from the tea lady right up to the CEO. Her background ranges from corporate, industrial, academic to research. She has done a stint as the Administrator of United Nations Global Compact Local Network, Malaysia.

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