Leadership > Leadership & Management Training for Managers & Supervisors

Leadership & Management Training for Managers & Supervisors

Course Objectives

Understand and appreciate the role of a supervisor
Apply various leadership styles
Know the role of a leader as well as manager
Motivate others to perform “above and beyond”
Understand how important is building a successful team
Give crystal clear feedback that their agents will understand – the first time
Establish your credibility quickly and earn the respect of those up and down the ladder
Communicate powerfully and confidently in meetings
Learn the strategy to give feedback
Learn to manage conflict

Target Audience

Executives, Supervisor & Managers

Methodology

Lectures, case studies, management assessment, relevant video clips and management games.

Course Modules

Module 1 – Understand Your Role as a Manager
Module 2 – Planning & Organizing (P&O)
Module 3 – Developing Effective Leadership Skills
Module 4 – How to Motivate Your Team and Developing A Positive and “Can Do Attitude” In Your Team
Module 5 – Building a High – Performance Team
Module 6 – Effective Communication Skills
Module 7 – Giving and Receiving Feedback
Module 8 – Master the Effective Way the Manage Conflict?
Module 9 – How to Harness Emotional Intelligence to Release Creativity & Resilience

Get To Know The Trainer

Trainer Casey

4.5

Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region. He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally

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