Developing Emotional Intelligence (EQ): Enhance Self-Control, Networking, Teamwork, Performance and Decision Making

Course Objectives

This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions participants will experience a positive impact on their professional and personal lives to make their job and career more effective, satisfying, and successful.

• Use Emotional Intelligence to maximise the effectiveness of your communication with others and feel better about yourself
• Identify the main EI competencies and know how each area can contribute to your personality and interaction with others
• Recognise and understand your moods and emotions and their effect on others
• Manage and regulate your emotions to make sure they don’t disrupt your behaviour
• Control and guide your emotions so you can achieve more, boost yourself and vastly increase your productivity
• Establish rapport with others and improve the effectiveness of your communication
• Understand others’ feeling when interacting with them and become a trusted person in their network
• Understand others needs systematically and respond accordingly to get maximum results in your interactions with them

Target Audience

• Senior Manager
• Managers
• Office Managers
• Assistant Managers
• Supervisors
• Team leaders
• Engineers & Senior Engineers
• Executives & Senior Executives

Methodology

Lecture; Business Games; Individual & Group Activities; Feedback Session; Role Plays; Demonstration

Course Modules

• Module 1: INTRODUCTION TO EI
• Module 2: SELF-AWARENESS                       
• Module 3: SELF-MANAGEMENT
• Module 4: SELF-MOTIVATION
• Module 5: EMPATHY
• Module 6: SOCIAL AWARENESS
• Module 7: RELATIONSHIP MANAGEMENT