Problem Solving And Decision Making

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Course Objectives

  • Identify the key guidelines in solving problems
  • Explain and implement the six stages of problem solving
  • Appreciate the complexity of identifying and solving complex problems using workable tools
  • Describe the four major decision making styles among individuals
  • Enhance knowledge and skills in different decision making techniques and methodologies – individually and as a team
  • Apply various problem solving and decision making strategies to suit the situation

Target Audience

Open to all

Methodology

This module employs a practical workshop-style “active-learning” approach which includes interactive lectures, small group work activities and presentation, simulations, experience sharing, story analysis, games/group activities and case studies related to the organisation’s actual business will be used as much as possible.

Course Modules

  • MODULE 1 : WHAT IS A PROBLEM?

  • MODULE 2 : SIX STAGES OF PROBLEM SOLVING

  • MODULE 3 : STAGE 1 : PROBLEM IDENTIFICATION

  • MODULE 4 : STAGE 2 : STRUCTURING THE PROBLEM

  • MODULE 5 : STAGE 3 : POSSIBLE SOLUTIONS

  • MODULE 6 : STAGE 4 : MAKING A DECISION

  • MODULE 7 : STAGE 5 : IMPLEMENTATION

  • MODULE 8 : STAGE 6 : FEEDBACK

Get To Know The Trainer

Trainer Ismail

Trainer Ismail

 4.5

Ismail has 22 years of working experience, having held several executive and managerial positions, including about 12 years in education and training. He started his career as a Technical Officer with the Ministry of Education, Malaysia. He then joined a privately-run educational institution in Kuala Lumpur as a Principal. He was later appointed to be the Head of Human Resources and was responsible for the training and development of about 100 teaching and administrative personnel. Before becoming a full-time training consultant, Ismail served as the Central HR Training Coordinator for Standard Chartered Bank Malaysia Bhd.

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COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

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RM1,799/DAY

RRP RM2,480/DAY   SAVE RM681

*T&C Applies

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