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MASTERING THE PROFESSIONAL RETAIL SALES & CUSTOMER’S EXPERIENCE SKILLS FOR RETAIL ASSOCIATES

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Course Objectives

Discover the success secrets of the top Sales Promoters  Influencing customer to buy your proposal  Master an easy-to-follow Influencing /Selling guide to getting anyone to buy from you instantly  Master the art of listening  Learn about grooming  Having a personal introduction, that arouses interest and build trust instantly using building trust skills  Rid your sales “fear” and “procrastination” permanently  Naturally deploy psychological techniques to create compelling reasons and a desire to purchase your product/service immediately  Identify the features and benefits in order to upsell  How to manage difficult customers  How to handle objections  Understand different personality and how to manage them  Develop Proactive Attitude and Be Confident
COURSE

Target Audience

This course is designed for all retail beauty consultant.

Methodology

Lecture, case studies, role-play

Course Modules

Module 1: What Is Sales & Customer Experience (SCE) :How It Helps To Improve Retail Sales Target?
Module 2: The Professional’s Sales Process
Module 3: How Retail Beauty Consultants Build Relationship with Customers
Module 4: How To Use Influence, Matching & Mirroring To Build Rapport With Customers
Module 5: How To Influence Customers
Module 6: Mastering The Art of Listening
Module 7: How to identify Your clients’ buying needs
Module 8: How to Present, Convince and Persuade Effectively To Different Customers
Module 9: How to Close The Sales
Module 10: How to Handle Objection

Get To Know The Trainer

Trainer Casey

Trainer Casey

 4.5

Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region.  He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,935/DAY

RRP RM4,190/DAY   SAVE RM1,255

*T&C Applies

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