Trainers

CREDENTIALS

• Certified Accounts Technician (CAT 2008)
• Association of Chartered Certified Accounting (ACCA PT II 2012)

LANGUAGE

Spoken

• English
• Bahasa Melayu

Written

• English
• Bahasa Melayu

INTRODUCTION

Hard working with 12 years of experience in coordinating, organizing and scheduling executive calendars for senior leaderships, big teams and complex structures Facilitating projects from start to end, keeping management oversight on cross functional activities, and more Known to be passionate, enthusiastic and successful in my contribution in operations, process and standard improvement initiative, projects, and CSR drives Good communication, interpersonal skills capable of maintaining strong relationships, team management and leadership skills Based on Clifton Strengths report as of 2022 An activator to make things happen by turning thoughts into action and owns a deep sense of dedication and ownership to her project tasks Passionate to leverage my skills and experience and open to a life of continuous learning as knowledge knows no end.

Accenture Operations (M) Project Coordinator/Business Advisory Specialist (2015 2022)

• Experience working with many stakeholders from different teams ( NW, Storage, Cloud etc

to continually optimize service experience

• Design and maintain Complex Dashboards, Operational Dashboards, Server Availability SLA,

Server Build SLA Report SLA achievement on weekly/bi weekly monthly basis

• Keeping management oversight of cross functional activities for Compute Team Compliance

activities, WVD (Windows Virtual Desktop) assignments, ad hoc implementation, team

accomplishments etc

• Collaborate alongside HR initiatives with SMEs on process and policy development in areas

including sourcing, recruiting, talent management, performance management, compensation,

health and safety, reward and recognition

• Draft project budget on a monthly basis and ensure that it meets all necessary protocols, with

ability to prepare and interpret flowcharts, schedules and step by step action plans

Standard Chartered (M) License, Vendor, Asset & Configuration Management Analyst

(2013 2015)

• Analyze data from Microsoft ADDM/ SCCM Tideway Remedy v 5 7 Atrium/ Work Wise

Visualize PET Scans/ Standards Catalogue and any other Data Sources (that can be federated to

the golden data source) to understand configuration items

• Coordinate with local finance and accounting teams to review and assist in closing, budgeting and

forecasting all wholly owned international businesses and licensing businesses

CSC Malaysia Sdn Bhd SME/Configuration Management Analyst (2011 2013)

• Performs configuration audits to check that the physical IT inventory is consistent with the asset

and initiates if any necessary corrective action is required

• Ensures that developers and configuration system users comply with identification standards for

object types, environments, processes, lifecycles, documentation, versions, formats, baselines,

releases and templates

Hewlett Packard (Shell Account) Technical Support Executive (2009 2010)

• Act as the initial point of contact for all computer and system related concerns from clients.
• Resolve technical issues related to network interruptions. Actively update, maintain and monitor

all aspects of computer networks.

Maxis Berhad Customer Service Professional (2008 2009)

• Acts as a liaison, provide product/services information, answer questions, and resolve any

emerging problems that our customer accounts might face with accuracy and efficiency.

• Provide accurate, valid and complete information by using the right methods/tools.

Expertise/Skills

Functional/Technical Knowledge

• Program/Management Coordination
• ITILv3/ITIL4 Certified
• IT Service Management
• Dev Ops Fundamental
• Security Vulnerability Mgmt.
• AWS Practitioner Fundamentals
• PMI CAPM / PSM I
• SharePoint Online & Doc Mgmt.