> Trainer Anna
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Anna is a highly motivated corporate trainer with an impressive 18-year track record of successfully teaching and inspiring both small and large groups in diverse industries. Her expertise spans across various sectors, including customer service in the retail industry and education. Through her extensive background, Anna has developed a profound understanding of the immense significance of providing exceptional customer service. Recognizing that customer service holds the potential to be a true game changer, Anna firmly believes that it has the power to shape customers’ perceptions of a brand in profound ways. By delivering outstanding customer experiences, businesses can cultivate loyalty and drive repeat business, ultimately contributing to the success and growth of the organization. Moreover, Anna is a results-driven business owner who has honed her skills in design, merchandising, and marketing. Her entrepreneurial experience has equipped her with the ability to strategize and implement effective business practices that drive tangible results. As an educator, she has demonstrated competence for leveraging educational theories and methodologies to craft training programs that yield success. By seamlessly integrating instructional technology, Anna has the capacity to deliver comprehensive training programs both in physical and virtual environments. Anna’s exceptional organizational skills and facilitation prowess make her highly effective in coordinating and leading management and team-building training initiatives. With a firm belief in the value of lifelong learning, she recognizes that education is an ongoing journey that should never cease. Anna firmly believes that continuous learning, regardless of age or position, is paramount for personal and professional growth. She understands the transformative power that education holds, not only for individuals but also for organizations striving for excellence.  Organizational Development Portfolio Anna is a seasoned corporate trainer with 18 years of experience, specializing in diverse industries such as retail and education. Her expertise encompasses: • Customer Service Excellence • Presentation Skills • Basic Conversational English for Retail • Personal Development for Retailers • Leadership Development • Effective Management Strategies  Anna’s philosophy centers around the transformative power of exceptional customer service, believing it to be a key driver of brand perception, loyalty, and repeat business. As a resultsdriven business owner, she brings a practical and strategic approach, bridging the gap between theory and application. With a commitment to continuous learning, Anna is poised to contribute to organizational success and growth.  Professional Qualification* • Master of Education (Leadership), OUM • Diploma in Music, UiTM • Certified Apple Teacher • Child Protection Awareness, CPD • HRDC Exempted Trainer • Member of Recording Performer Malaysia • Member of Warner Chappell Malaysia  Testimonials Ms. Anna’s Time Management and Work Prioritization training was a game-changer for me. Her practical tips are easy to follow. – Operation Manager, Stone Empire. We loved Ms. Anna’s Customer Service workshop. The role-play session was so much fun, and it made the concepts easy to understand – Cashier, Manjaku. The training on the Power of AI for Work Productivity was enlightening. The trainer explained complex concepts in a way that was easy to grasp. I now feel more confident using AI tools in my daily work. – Branch Manager, Senheng. I attended Anna’s Time Management session, and it was beneficial. Her down-to-earth approach and practical strategies are making a real difference in how I handle my workload. I recommend her training to anyone looking to improve their time management skills. – Inventory Manager, Stone Empire Anna’s Customer Service program was excellent. The role-play sessions were so much fun, and the activities were helpful. – Supervisor, BzBee  Professional Career Corporate Trainer – SH Retail Academy, Malaysia (2023) Anna made a significant impact during her tenure as a Corporate Trainer at SH Retail Academy. From enhancing team performance through comprehensive staff development training to crafting engaging social media content, Anna’s dedication was apparent. Her innovative approach, including the incorporation of role-play sessions, not only improved hard skills like product knowledge and telemarketing but also elevated soft skills, particularly customer service. Anna’s commitment to program effectiveness and continuous improvement underscored her role as a dynamic and results-driven corporate trainer.  Application Trainer – HR 2000 Sdn Bhd, Malaysia (2022-2023) Anna’s role as an Application Trainer at HR 2000 SDN BHD showcased her proficiency in delivering training on mastering payroll software operations. Her meticulous approach to mapping out training plans and schedules, coupled with the design and development of effective training programs, highlighted her strategic mindset. Anna actively administered and compiled results for course evaluations, emphasizing her commitment to ensuring the success of both the training programs and the participants.  HOD cum Academic Counsellor & EdTech – R.E.A.L Schools Shah Alam Campus, Malaysia (20018 – 2022) Anna’s impact at R.E.A.L Schools Shah Alam Campus was profound as Head of Department, Academic Counsellor, and EdTech specialist. She provided invaluable development training and workshops for teachers, observed and analyzed current operations, and played a crucial role in staff development through coaching sessions and recruitment assistance. Anna’s multifaceted role, which extended to teaching the national music syllabus for primary students, exemplified her dedication to holistic education and staff empowerment.  Teacher – Asia Pacific Smart School, Malaysia (2016 – 2018) As a Teacher at Asia Pacific Smart School, Anna created a dynamic learning environment by facilitating innovative learning experiences and hands-on activities. Her commitment to providing optimal instruction and academic support was evident in one-on-one interactions with students. Anna’s organizational skills and adaptability were key as she maintained files, modified lessons to meet diverse needs, and implemented a well-rounded curriculum, ensuring a holistic and personalized learning experience for her students.  Artist-in-Residence cum Administrative Assistant – Majlis Bandaraya Shah Alam, Malaysia (2010 – 2011) Anna’s role as an Artist-in-Residence cum Administrative Assistant at Majlis Bandaraya Shah Alam showcased her versatility. From representing the state and country in various events to planning and directing projects, Anna seamlessly balanced artistic endeavors with administrative tasks. Her contribution to the administrative functions highlighted her organizational prowess and ability to handle diverse responsibilities.  Freelance Voice Talent, Musician, Actress, Composer, and Lyricist Malaysia (2007 – present) In her freelance endeavors, Anna’s creative journey spans acting and singing for Netflix advertisements, providing voice talent for renowned brands, writing lyrics for Warner Chappell Music, and showcasing her musical talents on various stages. Anna’s ability to transition seamlessly between roles, from coach and conductor to producer of marketing content, reflects her multifaceted and enduring impact in the creative industry. |
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