Baskaran (Busky) is an energetic and a resourceful trainer with 25 years of experience in hospitality and tourism industry, education, international sales and marketing including voluminous experience in customer relationship management. Busky is one of Malaysia’s sought after speakers and a leading-edge customer engagement and people-oriented trainer for many companies in Malaysia. His dynamic and versatile personality plus extensive experience in the service industry has crafted a niche in providing practical, interactive and fun filled activity-based workshops to the corporate sector.
Busky’s work experiences include various roles in the hospitality sector namely at the London Royal Academy of Arts, Belgravia Sheraton Hotel in London, UK and Hyatt Regency Hotel Singapore. His academic career commenced in KDU, Penang Campus School of Hotel & Tourism. His experience as an educator continued with Rich Hope College – a franchise Institution of Thames Valley University of London, Sunway University and Berjaya University College of Hospitality.
Busky’s significant proficiencies are his innovative thinking coupled with exemplary interpersonal skills. He finds contentment by relating his real-life experiences to enhance the efficacies, objectives and learning outcomes of the training programs. His focal areas are in Customer Service Excellence, Complaint Handling, Managing Internal and External Customers, Service Communication and Sales Coaching.
Busky has facilitated the numerous workshops for high school students and teachers in countries namely India, Pakistan, Sri Lanka, Bangladesh, Indonesia, Mauritius, Fiji, Maldives, Korea, Thailand, Myanmar, Moscow, Kazakhstan and Kyrgyzstan from year 2009 until November 2016.
Busky’s motto in life has always been ‘To Be the Best’. His strive for excellence, his strong organizational skills coupled with his care for his participants has enabled people from all walks of life to have benefited from his God given talent to train and be an effective Trainer.
Busky has the innate ability to capture his ‘audience’ with his creativity in training and andragogical skills. He ensures the delivery of training has the right blend of scholarly rigor with anecdotal illustrations. He will take an extra mile to ensure that his participants receive the best.
His other known training programs include OnBrand Service Promise, The Winning Edge, Closing Sales in the Education Industry, Do You Think the Customer is Always Right?, Unleash the Leader in You!, Optimizing Organizational Effectiveness for Service Excellence, Communication Skills for Security Personnel, Distress Customer Engagement as well as Sales & Marketing – Selling with Heart & Soul to name a few.
Busky’s list of clients include