People Management Certification, Dale Carnegie
Certified Contact Center Trainer
Darren is a Senior Training Consultant focusing on Team Effectiveness and Team Discovery programmes conducted via adult learning and experiential methods. He holds a degree in Business Management from Nilai College and a Diploma in Business Management from Tafe College. His other professional certifications include Train The Trainer by PSMB and Western Kentucky, USA. He also holds a People Management Certification from Dale Carnegie and is a certified Contact Center and Customer Service Trainer.
Darren’s working experience spans over 18 years of which 7 years were focused on training, developing training modules and delivering training for various modules. Apart from developing modules and conducting training, he also does manpower planning, resource management, packing and debriefing. He has been a lead trainer, training consultant, training manager, trainer & QA specialist with various training providers throughout his career span. His area of expertise is team building, customer experience, communications, creative problem solving, personal development and many more. He has trained many participants from various levels from youths to senior management.
Over the years, he has conducted numerous programmes, some of which include Effective Communication Skills, Customer Service Training, Telemarketing & Telesales, Clerical Development, Leadership Skills, Interpersonal Skills, Key Account Management, Public Speaking & Presentation Skills, Customer Focus Management & Effects On Sales, Creative Problem Solving & Decision Making, Mind set & Attitude Towards Customer Service & Communications, Branded Relationship Building In Customer Care, Team Building & Effectiveness programme .
His clients comprised of well-established corporate companies and organizations, namely AmBank Group, CIMB Group, Maybank Group, Alliance Bank Bhd, Penang Skill Development Board (PSDC), MOHR, Ministry Of Health, Ministry Of Environment, Veritas, Bridgestone, Guinness Stout, Sapura Smart School, Rovski, CSC Pacific, Shangri La Hotel, Bank Negara, PERODUA and many more.