• Master of Business Administration, Australia
• Bachelor of Engineering Electrical & Electronics, Australia
Kaustuv has a Bachelor’s Degree in Computer Science and Engineering from the Visveswaraiah Technological University, India. He is certified in ITIL Expert across all modules of ITIL® including • Lifecycle and Capability modules, • PRINCE2® Foundation, • ISO20000 Foundation Bridge and • Six Sigma Green Belt and Black Belt.
Kaustuv has had 10 years of experience in Information Communication Technology (ICT) industry especially in Retail, logistics and IT Service Management in Asia and Europe. He has an analytical, professional skill with strong result oriented work ethic. He places emphasis on strategic planning and decision-making. Kaustuv is experienced in large system development work. This includes managing complex integrated logistics and manufacturing implementation projects. He is able to negotiate and balance competing business issues and anticipate strategic project requirements such as migration, development and risks. He is also a skilled communicator. Kaustuv is an accredited trainer with the APM Group & EXIN.
He has successfully trained and coached more than 2000 IT professionals within Asia Pacific and the Middle East, including India, Malaysia, Dubai and Singapore. Multinational and local companies which have benefited from his work include • POS Malaysia Berhad • Phones4U UK • Veolia Waters • Tata Consultancy Services • HSBC Bank UK
ITIL • Certified in ITIL® Expert by EXIN • Certified in ITIL® Managing Across Life Cycle (MALC) by EXIN • Certified in ITIL® Release Control Validate (RCV) by EXIN • Certified in ITIL® Process Prioritization and Optimization (PPO) by EXIN • Certified in ITIL® Operational Service Analysis (OSA) by EXIN • Certified in ITIL® Service Offering and Agreements (SOA) by EXIN • Certified in ITIL® Service Strategy (SS) by EXIN • Certified in ITIL® Service Design (SD) by EXIN • Certified in ITIL® Service Transition (ST) by EXIN • Certified in ITIL® Service Operation (SO) by EXIN • Certified in ITIL® Continuous Service Improvement (CSI) by EXIN • Certified in ITIL® v3 Foundation by EXIN
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