Letchu is a Learning and Development professional, expert in designing and developing Learning strategy, conducting TNA, design, develop and deliver learning interventions and assess training impact. Letchu has an impressive track record of more than 27 years work experience of which 14 years in Training Management and 13 years in Service Operations Management (BPO) in leading multinational organizations. Past work experience includes running Customer Service Operations at American Express, HSBC and British American Tobacco managing Card Products, Banking, IT, HR Outsourcing and HR Back Office operations. Letchu brings a wealth of operations knowledge, skills and best practices from food & beverage, retail, finance, IT and Oil & Gas industries
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