Trainer Olivia

CREDENTIALS

• BSc. in Industrial Economics, University of Warwick, United Kingdom.

AWARDS

Olivia graduated from University of Warwick, United Kingdom with a BSc. in Industrial Economics. She is an ITIL V3 Expert and a certified ISO/IEC 20000 Consultant and Auditor. Olivia has over 16 years of experience in service management and strategy consulting, project management, user training and communication. She has previously worked with KPMG Consulting and Accenture providing governance consulting; and implementing and supporting efficient SAP and/or Oracle ERP systems. Her work experience has taken her to multiple countries within the APJ region, as well as to the UK. She has delivered IT service management engagements across the region, ranging from ITIL assessments, process design, service improvement and roadmap planning.

She has also been involved in IT transformation strategy and planning engagements, providing IT strategy consulting and implementation to realize their transformation objectives. She provides thought leadership consulting to enterprise customers with regards to Strategy and Planning, Service Management, Operations Improvement and Organizational Design. She advises customers on “Running IT as a Business", providing industry experience and best practice know-how on process improvement and organizational alignment.

In many previous engagements, Olivia has successfully addressed a customer's needs and developed a workable solution based on best practices, proven methodologies and frameworks. Her strengths are in understanding a customer's needs, expected future state and working closely with the customer to define, develop and deliver value to the organization; and building a trusted relationship with the customer. By leveraging her experience and expertise in IT strategy planning, process consulting, value engineering and realization engagements, she has delivered and led multiple successful projects and achieved consistently high customer satisfaction results.

Certification:
• ITIL V3 Manager’s Certificate, EXIN
• ISO/IEC 20000 Consultant Certification, EXIN
• Manager’s Certificate in ITSM - Service Delivery ,EXIN
• Manager’s Certificate in ITSM - Service Support , EXIN