Raja has over 10 years of working experience in ICT operations with large telecommunication and outsourcing companies. During this period, he was involved in multiple projects in process improvement to achieve organizational efficiency. He was actively involved in the setup of an IT service desk and service management best practices process (incident, problem and change management) implementation within the IT support structure. His specialization is in data centre operations and service operations.
During his professional career with a large outsourcing company, he was actively involved in ISO20000 certification and in the initial stage of design ITIL based service management process owners for at least 3 processes.Raja Segaran's strengths are his seniority, combining experience and helicopter-view, sense of humour and enthusiasm. He strongly believes that IT is about achieving results together and being a team player. His impressive list of clients included DH: ITSC, Shell IT International, Dell Asia Pacific, HP India, Microsoft Thailand, Microsoft Korea, EMC Australia, Wipro India, Infosys India, Siemens India, Prudential Asia Pacific, Intel Penang, AMD Penang, CSA Penang, Fairchild Semiconductor Penang and MISC.
ITIL V2 Foundation Certification (EXIN)
ITIL V2 Service Manager Certification (EXIN)
ITIL V3 Foundation Certification (EXIN)
ITIL V3 Expert Certification (APMG)
ITIL V3 Service Strategy Certification (APMG)
ITIL V3 Service Design Certification (APMG)
ITIL V3 Service Transition Certification (APMG)
ITIL V3 Service Operation Certification (APMG)
ITIL V3 Continual Service Improvement Certification (APMG)