Renu possesses a Bachelor of Science in Food Science and Technology from University Putra Malaysia. She has about 10 years of working experience in hospitality and financial industry abroad and local. She was awarded with a Service Excellence Award – Silver from the Singapore Hotel Association.
She was part of the pioneer team who had initiated the customer quality coaching and customer satisfaction values in her previous work place. She was also accredited for call coaching at workplace. Her training experience gained from training staff in hotel and financial industry for soft skills and customer service skills. Her training credentials trademark courses are Delivering Excellent Customer Service, New Hires Training, Handling Difficult Customers, Call Centre Technology, Implementing KPI For Organizational Success, Coaching For Improved Performance, Complaint Handling, Leadership Skills, Getting The Best Put Of Your Employees, Telesales, Effective Communication Skills and many others.
She has trained various call centers agents / hotel staff and spearheaded customer service skills upgrading, personal development and inspired transformational growth. Some of her well-known clients included Doubletree by Hilton Kuala Lumpur, VADS, SRG, CIMB, DiGi, Hong Leong Bank, HSBC (HDPM, Cyberjaya), The Westin Kuala Lumpur and etc. Renu’s training programmes conducted are based on exponential learning; literally means that apart from the theory, the methodology used in the programmes are group discussions, written activities, role plays and games.
She is a natural leader with a friendly & cheerful personality, full of positive energy, stamina and passion for customer service which drives her to work harder in getting her job done well. As she is goal oriented, there were noticeable visible results in terms of the quality of service rendered to customers, sales performance, mindset change and teamwork in her previous workplace and the participants she trained. Her leadership talent has been noted in many successfully events organized by her at work and voluntary social services.
Service Excellence Award – Silver from the Singapore Hotel Association.