Renukka has an extensive work experience of 20 years. She carries a wide-ranging experience of 6 years in hotel industry (having worked with 5-star hotel – The Westin Singapore / Swissotel the Stamford / The Westin KL / Doubletree by Hilton), 4 years in banking industry (HSBC UK call centre / Hong Leong Bank) and 10 years in education and training industry (Taylor’s College / Taylor’s University / Training provider).
Renukka, having shouldered various responsibilities (from telephone operator to supervisor of the front office / from Assistant Manager to Training Manager / in house Trainer to freelance Trainer), brings a wealth of corporate experience which reinforces her skills to impact and connect with the participants.
Some of the methodologies she uses during the training include lectures, games / activities, group presentations, demonstrations / role plays, real life experiences, sharing of best practices, discussions and extensive use of Audio-visual-aids. Thus, making her training lively and fun filled session for the participants to learn. Her training sessions are always customized to the needs of the participants to ensure learning takes place.
She is full of positive and vibrant energy. Her passion for customer service and training drives her to work hard in getting her job done well.
Over the 20 years, Renukka has trained various managers, executives, admin staffs, front liners, call centre agents, hotel staffs and college students; spearheading skills development in customer service, personal development and inspiring transformational growth in them.
Service Excellence Award – Silver from the Singapore Hotel Association.