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Trainer Sathiesh

4.5

CREDENTIALS

  • BEng (Hons) in Engineering – University of Lincolnshire & Humberside, United Kingdom (Year 2000)
  • Advanced Diploma (Electrical & Electronic Eng) – Accredited by University of Northumbria, UK (Year 1998)
  • Diploma (Electrical & Electronic Eng) – Accredited by University of Northumbria, UK. (Year 1996)
  • Certified Trainer HRDF (TTT/ 7353) – Pembangunan Sumber Manusia Berhad ( Year 2012)

LANGUAGE

  • English

INTRODUCTION

Sathiesh has extensive 17 years of working experience in the Telecommunication and Semiconductor / Manufacturing industries. He assumed positions as Head of Customer Service and Network Technology Division Engineer. Later, he took up the role as a Corporate Trainer and has been exposed to overseas training such as Managing Customers’ Complaints & Recovery Process in Sweden and Subscription Handling for Call Center as well as Call Center Service Overview in Spain. He is also a certified PSMB trainer.

Some of the portfolios that he has undertaken during his tenure includes: Conducting Customer Satisfaction Surveys, Implementing Quality Initiatives, Team Engagement & Empowerment, Induction Programs, Writing Policies & Procedures, Building Confidence & Improving Communication Skills, Creating and Implementing Change Management plans.

He strongly believes in People Management Practices and Learning & Growth principles as being one of the key elements for organisations to succeed. He is passionate in making a difference in participants’ learning through his personalized, practical and dynamic approach to make training an enjoyable and valuable experience.

Sathiesh has effectively helped organisations and its people improve performance through Training and Development in the following areas:

  • Communication Skills              Customer Service Excellence
  • Service Mindset@Work                  Business English Communication Skills
  • Call Handling                                   Positive Mindset Excellence @ Work
  • Stress Management                        Effective Meetings
  • Basic English @ Work                   Presentation Skills
  • Public Speaking                           
  • Role of Chairperson & Minutes Taker – Meeting

Sathiesh also has trained people from the following industries:-

  • Oil & Gas                                         Health Care
  • Insurance                                        Construction & Property Development
  • Education                                        Logistics
  • Manufacturing                                 Telecommunications
  • Electricals and Electronics            Hospitality
  • Plantation                                        Trading
  • Automotive                                      Information Technology
  • Banking                                           Government Agencies and GLCs

TRAINER COURSES

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