Trainer Vicky

CREDENTIALS

• Certificate in Social Work Practice with individuals, Families and Small Groups University Of Michigan
• Microsoft Certified: Azure Fundamental Microsoft Learn
• Microsoft 365 Accreditation 2022 Badge Microsoft ExpertZone
• Microsoft Modern Endpoints Accreditation Badge Microsoft ExpertZone A
• zure Stack HCI Accreditation 2021 Microsoft ExpertZone
• Windows 11 Pro 2022 Accreditation Badge Microsoft Learn
• Microsoft Copilot Partner
• Bootcamp – FY24 Microsoft Partner
• Microsoft Copilot Partner Bootcamp – FY24 Microsoft Partner
• HRDF Certified Trainer – FY24 HRDCorp

LANGUAGE

Spoken

• English
• Bahasa Melayu
• Mandarin

Written

• English
• Bahasa Melayu
• Mandarin

INTRODUCTION

With 20 years of experience in technical support, I have deep expertise in mobile devices, computer devices, and operating systems. I specialize in Microsoft technology, including Windows, Microsoft 365, Endpoint Management, Azure, and Windows Server 2022. I am also skilled in Android and Chrome OS. My diverse background includes roles in mobile phone repair, multifunction photocopier service, IT sales and refurbishment, IT support, and IT helpdesk industries. Through these experiences, I have developed technical skills as well as valuable soft skills such as communication, public speaking, and team leadership.

In my 10 years in the non-profit sector, I developed valuable people management and communication skills. I am dedicated to staying up to date on the latest trends and developments in technology and have a strong passion for troubleshooting and solving technical problems. I have a proven track record of success in customer service and support roles.

I am committed to using technology to create positive impact and to continuously learn and improve. Throughout my career, I have worked in both the private and non-profit sectors and have a history of success in a variety of industries. I am eager to continue learning and growing in my career and am excited to take on new challenges and opportunities.