ISO 9001:2015 Internal Audit Training

Course Objectives

• Assess their own thinking and communicating style preferences through a variety of profiling and benchmarking tools
• Understand how to add value through critical thinking and innovative problem solving
• Appreciate the vital importance that communication and active listening have in building a sustainable environment, where great decisions are consistently taken
• Understand, at a detailed level, how to use a wide variety of problem solving tools effectively
• Develop their ability to think “outside the box”
• Have obtained the necessary skills to make better business decisions
• Recognise the difference between solving problems and finding solutions
• Takeaway a toolkit of creative techniques to enable them to cope with the challenges which lie ahead
• Determine pragmatic methods for effective management decision making
• Appreciate the impact of personality on the decision making process
• Evaluate and apply a structured approach to generate solutions to organisational issues when making decisions
• Assess personal and organisational decision making creativity and set an agenda for progression
• Apply appropriate creative analysis techniques that generate successful solutions

Target Audience

• This programme is designed specifically for those professionals and managers from almost any area: HR, IT, Finance, Operations, Marketing and Strategic Planning. Including:
• Technical and financial professionals making complex decisions – either short, medium or long-term
• Supervisors and managers who wish to increase their effectiveness in problem analysis, developing creative solutions and decision making
• Senior managers seeking to improve their own and their department’s approach to decision making and problem solving in a timely manner

Methodology

The Design thinking training course will involve the use of high impact visual aids, case study exercises, reference manual, story-telling, examples of best practice and appropriate video/DVD material. The use of flip-charts, syndicate programmes and peer review sessions will encourage a fully participative and enjoyable event.

Course Modules

Module 1: Defining the problem and fundamental principles
Module 2: Find Creative Solutions using creativity tools
Module 3: Reverse Brainstorming – PDCA LEAN METHODS and Effect diagrams
Module 4: Evaluate and select solutions – practical short cuts for quick decisions
Module 5: Problem Solving – A Summary of Advanced Techniques
Module 6: Developing critical and analytical thinking
Module 7: Developing creative thinking
Module 8: Communicating your ideas and decisions to your team
Module 9: Communicating y++