Anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of work.
Module 1: The Sales Process
Module 2: The Fear Factor in Sales
Module 3: Maximising Productivity in a Sales Role
Module 4: The Telephone as a Business Tool
Module 5: Outbound Calls: Developing Your Script
Module 6: Pre-Call Planning & Generating Appointments
Module 7: Dealing with Gatekeepers
Module 8: Incoming Calls
Module 9: Action – ABC: Always Be Closing
Module 10: Your Personal Action Plan & Setting SMART Goals for Yourself
4.5
Coach Leow is an out-of-the-box business coach, trainer and consultant who is passionate helping businesses and entrepreneur achieving their business goals. As a business coach, Leow served as mentor & advisor to many business owners, coaching and guiding entrepreneurs to overcome business challenges and setting the right path for
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