Success in Telephone Sales

Target Audience

Anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of work.

Course Modules

Module 1: The Sales Process
Module 2: The Fear Factor in Sales
Module 3: Maximising Productivity in a Sales Role
Module 4: The Telephone as a Business Tool
Module 5: Outbound Calls: Developing Your Script
Module 6: Pre-Call Planning & Generating Appointments
Module 7: Dealing with Gatekeepers
Module 8: Incoming Calls
Module 9: Action – ABC: Always Be Closing
Module 10: Your Personal Action Plan & Setting SMART Goals for Yourself