By the end of this course, participants should be able to:
This course is suitable for new Executives, Junior Managers, Supervisors, Line Leaders, Team Leaders, Coordinators, Admin Personnel from all departments who would like to improve their Business Writing and Communication skills to ensure better long-term business relationship.
This is an interactive training programme, whereby participants are to gain the learning points through various business writing activities and in groups.
MODULE 1 – Today’s Communication Challenges & Writing to Audiences Applying NLP– 4 styles that dominate – Think Long Term
MODULE 2 – Meeting Minutes – 5 Steps of Drafting Effective Meeting Minutes
MODULE 3 – Improving Email Writing Styles – “Words & The Way You Word Them Matter”
MODULE 4 – Revising and Proofreading Business Writings – Image and Legal Implications
MODULE 5 – Business Communication – Why You Should Care when you speak or write
MODULE 6 – Routine Report situations – Issues to overcome
MODULE 7 – Persuasive Memos & Emails – Writing persuasively for action
MODULE 8 – Drafting & Responding to Complaint Emails By Turning Negative Messages to Positive Messages – Building Relationship
Harold, who graduated with a degree in the Education field from University Putra Malaysia(UPM), has vast experience and strengths in various fields related to consumer and people skills. Being an effective communicator with customer care skills, he ventured further into the teaching line, being involved in both the major languages which are English and Bahasa Melayu whilst tutoring adults associated with companies and colleges.
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Professional Positive Work Habit & Self-Motivation Skills Using NLP
Trainer Dr Alvin
RM2,860/day SAVE RM861