Business Writing Skills with NLP ” How and What You Write Matters”

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Course Objectives

By the end of this course, participants should be able to:

  • Demonstrate and apply the use of basic and advanced writing techniques and styles through NLP that suits today’s demands, including anticipating audience reaction.
  • Write effective and concise emails/letters/ minutes/reports that addresses professional issues.
  • Proofread and edit copies of business correspondence.
  • Communicate effectively and efficiently by adapting to individual styles.
  • Develop inter and intra business communication skills that contribute to effective and satisfying personal, social and professional relationships, and the overall effective presentation skills.

Target Audience

This course is suitable for new Executives, Junior Managers, Supervisors, Line Leaders, Team Leaders, Coordinators, Admin Personnel from all departments who would like to improve their Business Writing and Communication skills to ensure better long-term business relationship.

Methodology

This is an interactive training programme, whereby participants are to gain the learning points through various business writing activities and in groups.

Course Modules

MODULE 1 – Today’s Communication Challenges & Writing to Audiences Applying NLP– 4 styles that dominate – Think Long Term

MODULE 2 – Meeting Minutes – 5 Steps of Drafting Effective Meeting Minutes

MODULE 3 – Improving Email Writing Styles – “Words & The Way You Word Them Matter”

MODULE 4 – Revising and Proofreading Business Writings – Image and Legal Implications

MODULE 5 – Business Communication – Why You Should Care when you speak or write

MODULE 6 – Routine Report situations – Issues to overcome

MODULE 7 – Persuasive Memos & Emails – Writing persuasively for action

MODULE 8 – Drafting & Responding to Complaint Emails By Turning Negative Messages to Positive Messages – Building Relationship

 

Get To Know The Trainer

Trainer Harold

 4.5

Harold, who graduated with a degree in the Education field from University Putra Malaysia(UPM), has vast experience and strengths in various fields related to consumer and people skills. Being an effective communicator with customer care skills, he ventured further into the teaching line, being involved in both the major languages which are English and Bahasa Melayu whilst tutoring adults associated with companies and colleges.

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