IATA Cargo Procedures

Course Objectives

• Understand the specific air cargo ‘language’ and terms
• Outline the end-to-end process overview of air cargo transportation from booking up to delivery to the consignee
• Use IATA’s The Air Cargo Tariff and Rules (TACT) manuals for specific country and carrier regulations
• Apply the correct cargo acceptance procedures
• Understand the conditions of carriage
• Complete an air waybill, the official contract of carriage
• Calculate air transportation charges
• Provide a basic customer service skills set to participants

Target Audience

This is a comprehensive shipping program which suitable Air cargo professionals and Air cargo forwarders.

Methodology

This program will be conducted via group interaction, individual exercise, case studies, lectures and video/films.

Course Modules

Module 1 – Air cargo industry regulations
Module 2 – Handling facilities
Module 3 ‐ Cargo booking process
Module 4 – Customer service excellence
Module 5 – The air waybill
Module 6 – Cargo rates and charges