Assert yourself using EQ

Course Objectives

  • gain an basic understanding of EQ and its effects on us

  •  improve your emotional intelligence by working on 3 critical areas in EQ

  • learn to put points across in a way that people know you really mean what you say through effective communication skills

  • speak up for yourself with integrity whilst being calm, clear and courteous

  • command respect and attention especially in difficult situations such as in conflict management

Target Audience

Staff, supervisors, managers and executives


The focus and confidence you need in order to be assertive consistently depends on your level of Emotional Intelligence. Assertiveness is a skill regularly referred as a top 10 skill for leaders. Learning to assert yourself at any stage in your career can only ease your climb up the ladder of success at work and in your personal life.

Course Modules


  • Identify the components of emotional intelligence using Goleman’s 5 pillars
  • Understand the concept of emotional intelligence and its relevance in stress management.

o          Assess and reflect on your emotional intelligence skills

o          Identify areas of improvement within your emotional intelligence map


Module 2: Self-Awareness and Emotional Regulation

  • Develop self-awareness by recognizing and understanding personal emotions, triggers, and stressors.
  • Explore 3 techniques for regulating emotions
  • Maintaining your emotional balance and preventing stress from overwhelming personal well-being.

o          Creating your stress management toolbox


Module 3: Empathy and Effective Communication

  • The importance of Empathy in building positive relationships

o          Effective Listening

o          Applying Empathy with colleagues

  • Enhance active listening skills to improve understanding

o          Using the 7C’s of effective communication

o          Reducing miscommunication with the 4Rs

  • Expressing emotions assertively and respectfully

o          Giving and receiving feedback effectively

o          Assertiveness and ME. How assertive am I?


Module 4: Building Resilience and Problem-Solving Skills

  • Develop resilience by reframing setbacks

o          2 Keys actions to take to maintain positivity

  • Apply problem-solving techniques to address workplace challenges and reduce stress.
  • Explore strategies for adapting to change and maintaining a positive mindset in stressful situations.

o          Accepting change as a part of life

o          The 90/10 Rule


Module 5: Managing Self & Team EQ @ Work

  • The 4 pillars of EQ at work
  • EQ For Enriching Communication
  • Increasing Influence for maximum effectiveness at work

o          4 Steps in managing challenging employees

o          Using EQ to manage challenging customers

o          Engaging organisational change from within the team using EQ


Module 6: Assert yourself at work with EQ

  • Overcoming your weaknesses
  • Making the change
  • Your personal action plan
  • What’s required of me at work?


Module 7: Using EQ for a better you

  • Create a plan for a better and balanced you

Get To Know The Trainer

Trainer P.G


Paul graduated with a Bachelor of Marketing and E-Commerce from University of Curtin, Australia. He also attained a Diploma in Hotel Catering and Management from the American Hotel and Motel Association. He is a Certified Trainer under the Pembangunan Sumber Manusia Berhad (Ministry of Human Resource, Malaysia).

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