Live Virtual Training (Most Popular!) > Rapport Building to Connect

Rapport Building to Connect

Course Objectives

At the end of this training programme, participants should be able to:

- Familiarize salespeople with the significance of building rapport and its impact on sales success
- Equip salespeople with communication skills to establish rapport.
- Provide strategies for salespeople to build trust and credibility with customers
- Share techniques to handle objections while maintaining rapport
- Review key takeaways and provide an opportunity to apply what they’ve learned

Target Audience

those who have direct and/ or in-direct contact with customers in the field.

Methodology

Ever faced a situation where a deal was in our hands but didn’t manage to close it? The challenge in closing a sale is the need for customers to have sufficient information and confidence in their buying decisions. The key to winning a sale is to always be ahead of the game. It’s important to break the ice and build a relationship with potential clients

Course Modules

Module 1 – Understanding the Importance of Rapport
Module 2 – Effective Communication Techniques
Module 3 – Building Trust and Credibility
Module 4 – Overcoming Objections with Rapport
Module 5 – Recap and Application

Get To Know The Trainer

Trainer P.G

Paul graduated with a Bachelor of Marketing and E-Commerce from University of Curtin, Australia. He also attained a Diploma in Hotel Catering and Management from the American Hotel and Motel Association. He is a Certified Trainer under the Pembangunan Sumber Manusia Berhad (Ministry of Human Resource, Malaysia).

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