Understanding Key Performance Indicators

Course Objectives

• Define KPI and its relevance to the participants’ areas of responsibility
• Set expectations and work together to improve performance
• Assess & review performance strengths and weaknesses
• Achieve great performance for self, department, and organization

Target Audience

Supervisors, executives, managers, senior managers, heads of departments and anyone who needs to handle their areas well.

Methodology

The course will be delivered through a combination of Metaphoric and Learning-By-Doing approach, where the participants will be expected to go through various cases, examples, and scenarios which interact with the subject itself. Active learning activities are included to allow participants the opportunity to be fully engaged, and these may include:

• Online platforms
• Third party apps
• Internet search activities
• Breakout room activities
• Screen sharing & presentation
• Hands-on exercises
• Group discussions & presentation
• Case studies
• Interactive storytelling / role plays
• Commentary on other companies / industries
• Video/photo presentation

Course Modules

Module 1: Introduction to Performance Measurement and KPI

Module 2: Why KPI?

Module 3: Right & wrong types of KPI: How to set the correct KPI

Module 4: Workshop: setting KPIs for your departments

Module 5: Parkinson Principle

Module 6: How to set correct goals/targets in KPI?

Module 7: System concept & Periodic Review

Module 8: Continuous improvement and raising the bar