Managing Difficult People for Middle Management

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Course Objectives

  • Understand the concepts related to conflict management
  • To describe, analyze and evaluate situations of conflict at various contexts
  • Discuss the theories, factors and methods of handling conflict management
  • Deal with criticism, confrontation, anger and negativity effectively and positively
  • Develop techniques for better working relationships between staff and management
  • Coaching employees for maximum performance

Target Audience

Middle Management

Methodology

Lectures , case studies , management assessment , relevant video clips and interactive management games.

Course Modules

  • Module 1 : Concept and Theories of Conflict Management
  • Module 2 : Factors related to conflict
  • Module 3 : Handling difficult situations, problems and conflicts
  • Module 4 : Skills required in handling conflict
  • Module 5 : Issues in conflict Management

Get To Know The Trainer

Trainer Wijen

 4.5

Wijen has conducted training interventions in various industries; hotels, small scale industries, minor & major manufacturing industries, Oil and Gas, government units, FMCG Industry Telecommunication companies, public sectors, universities, colleges, schools & other educational institutions and corporate companies. He brings to table a proven expertise in identifying training needs, designing training content, developing centres and his Unique skills of presentation.

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM2,670/DAY

RRP RM3,815/DAY   SAVE RM1,145

*T&C Applies

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