Line Managers and Team Leaders
This module employs a practical workshop-style “active-learning” approach which includes interactive lectures, small group work activities and presentation, simulations, experience sharing, story analysis, games/group activities and case studies related to the organization’s actual business will be used as much as possible.
MODULE 1 : THE PERFORMANCE MANAGEMENT CYCLE
MODULE 2 : PLANNING PERFORMANCE
MODULE 3 : HOW TO DEVELOP KEY PERFORMANCE INDICATORS
MODULE 4 : TYPES OF KPIs TO BE FORMULATED
MODULE 5 : UNDERSTANDING HOW KPIs ARE FORMULATED AND HOW TO ASSESS THEM
MODULE 6 : HOW TO DEVELOP individual KPIs (JOB ANALYSIS)
MODULE 7 : MANAGING PERFORMANCE
MODULE 8 : THE BALANCED SCORECARD
MODULE 9 : IMPLEMENTING THE BALANCED SCORECARD
Ismail has 22 years of working experience, having held several executive and managerial positions, including about 12 years in education and training. He started his career as a Technical Officer with the Ministry of Education, Malaysia. He then joined a privately-run educational institution in Kuala Lumpur as a Principal. He was later appointed to be the Head of Human Resources and was responsible for the training and development of about 100 teaching and administrative personnel. Before becoming a full-time training consultant, Ismail served as the Central HR Training Coordinator for Standard Chartered Bank Malaysia Bhd.
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