Success In Telephone Sales

Target Audience

Anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of work.

Methodology

The session is delivering using a combination of presentation, case analyses, framework development and discussion.

Course Modules

• Module 1: The Sales Process
• Module 2: The Fear Factor in Sales
• Module 3: Maximising Productivity in a Sales Role
• Module 4: The Telephone as a Business Tool
• Module 5: Outbound Calls: Developing Your Script
• Module 6: Pre-Call Planning & Generating Appointments
• Module 7: Dealing with Gatekeepers
• Module 8: Incoming Calls
• Module 9: Action – ABC: Always Be Closing
• Module 10: Your Personal Action Plan & Setting SMART Goals for Yourself