COURSES
HR
Human Resource /Accounting and
Finance / Procurement

Strategic Performance Measurement and Appraisal (Using Balance Scorecard)

18 - 19 Mar

Handling Full Sets of Accounts

20 - 21 Mar

Procurement and Inventory Management

20 - 21 Mar

Managing Disciplinary and Industrial Relations

20 - 21 Mar

Training Needs Analysis and Training Evaluation

15 - 16 April

Understanding Employment Act 1955 & Its Implications

2 - 3 April

Finance For Non-Finance Managers

4 - 5 April

Purchasing and Negotiation Skills

3 - 4 April

Managing Misconduct & Domestic Inquiry The Right Way

1 - 2 April
Leadership
Leadership and Supervisory

The Assertive Supervisor and Leadership Competency

25 - 26 Mar

What Great Managers Need (To Foster Employee Engagement)

15 - 16 April

Being a People Manager

18 - 19 April

Emotional Intelligence for Leaders at Work

29 - 30 April
Personal Development
Personal Development

Shake It Up (Personal and Leadership Enhancement by the 7 Habits)

25 - 26 Mar | 18 - 19 April

Managing Time to Manage Workplace Performance

21 - 22 Mac

Achieving More At Work

15 - 16 April
Supply Chain
Supply Chain Management

Effective Warehouse Management

20 - 21 Mar

Best Practice in Supply Chain Management

24 - 25 April
Others
Others

Useful Formula & Functions

1 - 2 Mar

Mastering Dashboard For Visual Report

4 - 5 April

Summer Sales

Buy 1 Free 1!

Master the Art of Excellent Customer Service

Spend more after
receiving Good Service
0 %
Eager to Spend on Personalized Service
0 %
Witness Sales Boom with Exceptional Service!
0 %
Ready to Switch after
a Single Mishap
0 %

Your service team are your brand representatives, how they manage your clients, is how your clients will view your company. Now, wouldn’t you want to equip them to not only provide excellent service but how to deflect difficult situations as well?

In our customer service training course, our trainers will teach your team how to go beyond the basics and dive deep into the art of creating meaningful connections with your customers. From mastering effective communication techniques to resolving complex issues with finesse, this course will equip your team with the tools needed to exceed customer expectations and maybe, even more.

TOP 10 Benefits of Customer Service Training

Helps you develop effective communication techniques to convey information clearly and empathetically.

By learning to understand and meet customer needs, you can provide exceptional service, resulting in higher customer satisfaction and loyalty.

Equips you with strategies to handle challenging situations, allowing you to resolve conflicts with customers professionally and efficiently.

Enables you to identify and address customer issues effectively, leading to quicker resolutions and increased customer satisfaction.

Enabling you to connect with customers on a deeper level, understand their emotions, and provide personalized support.

Contribute to building a positive brand image, which can attract new customers and strengthen relationships with existing ones.

Exceptional customer service leads to satisfied customers who are more likely to become repeat buyers and recommend your products or services to others, ultimately driving sales and revenue growth.

Reduces customer churn and increases customer retention rates, saving your organization time and resources spent on acquiring new customers.

Customer service training promotes personal growth by enhancing communication, problem-solving, and emotional intelligence skills.

Gain a competitive edge in the market. Your ability to provide exceptional service sets you apart from competitors and positions you as a preferred customer.

SUMMER SALE

BUY 1 FREE 1!

Delivering a Five-Star
Customer Service Experience (2 days)

Only RM650 per pax, per day
(HRDC claimable)

What you will learn?

  • How to ask effective questions from customers to get results
  • Use empathy to maintain rapport with customers
  • Professionally respond to a customer’s demands & requests while maintaining rapport
  • Sequence your sentences effectively to get maximum results
  • Handle phone conversations professionally
  • Defuse uncomfortable interactions with customers and professionally respond to any problems as they arise
  • Read and interpret body language signals and use them to enhance your communication skill

What other people are looking at

Course 1: Handling Customer Complaints Positively (2 days)

Course 2: Delivering Outstanding Telephone Customer Service Experience (2 days)

Fee: RM650 per pax/per day
HRDC Claimable

Handling Customer Complaints Positively

2 days l HRDC Claimable l Fee: RM1,300 per pax

Delivering Outstanding Telephone Customer Service Experience

2 days l HRDC Claimable l Fee: RM1,300 per pax

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"Definitely a place to look
for more IT and soft skill trainings!
A recommended one!".
Nur Hazliana
Nur Hazliana Mohamad Nor
Participant
"Cheapest n town with
many courses selection".
Hee Chong Chia
Hee Chong Chia
Participant
"Great training experience
online enrolment. Definitely will
come back. Highly recommended
esp for talent managers".
Ann Khoo
Ann Khoo
Participant
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